Business Systems Analyst – Salesforce

Job title: Business Systems Analyst – Salesforce

Company: Axon

Job description: At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other.

Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent – regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances – and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email . Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.

Our mission is to protect life.

We’ve launched our journey towards becoming an increasingly digital organization leveraging the latest enterprise application technologies to decrease customer effort and increase Axon efficiency. This is an excellent opportunity to come be a part of a transformation where you will feel your impact and help shape Axon’s future success in a very visible way.
You will build, test, and support business critical and customer facing systems that Axon and our customers depend on every single day. As a Salesforce Business Systems Analyst, you will help to discover and analyze business problems, evaluate incoming requests, gather and document requirements, and recommend and build world class solutions within the SFDC Framework. You will become a subject matter expert on our major software platforms and work closely with the business on understanding and fixing key business issues.

This role requires you to understand the end to end business process thoroughly to bring innovative solutions to business problems. You will also be exposed to and build solutions for many functions across the business including manufacturing, production, supply chain, sales, customer support, and finance.

Responsibilities

  • Work closely with stakeholders and development teams to analyze business needs, propose direction, document detailed requirements with measurable acceptance criteria, for stakeholder review, development, and implementation
  • Perform fit/gap analyses between business requirements and out-of-the-box features of Salesforce
  • Create functional design specifications for system customizations and integrations
  • Work closely with senior analysts, architects, and developers to leverage out-of-the-box features and thoughtfully design customizations to maximize user efficiency and minimize ongoing maintenance costs
  • Work closely with development team to ensure their output delivers on the business need
  • Create and execute test cases covering all business and functional requirements
  • Analyze data from various sources and create reports to enable quality decision making
  • Resolve end-user issues and perform ongoing administration, configuration and end-user training and documentation for new and existing capabilities
  • Use Azure DevOps to manage requirements, test cases, bugs, deliverables, and tasks

Basic Qualifications

  • Bachelor’s Degree in Business Administration, Computer Information Systems, or equivalent experience
  • Experience building solutions in Salesforce
  • Salesforce Certified Administrator, Salesforce Sales Cloud Consultant, or similar certifications
  • 2+ years of experience as an administrator, developer, or functional analyst in an enterprise-class CRM or ERP system
  • Ability to translate business requirements into functional requirements
  • Demonstrated understanding of accounting principles and best practices
  • A tenacity to learn and grow with an iterative mindset
  • Ability to work with a diverse set of users from upper management to field users and to be able to communicate effectively across groups
  • Vision and organizational skills to balance end-user support with larger strategic project support
  • Excellent verbal and written communication skills with the ability to lead functional meetings

Preferred Qualifications

  • Salesforce Consultant, Salesforce Certified Advance Administrator, Dev Certifications preferred
  • Experience working within medium to large public enterprises
  • Experience working with Agile development teams and work management software (e.g. Azure DevOps)

NOTE: The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

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Location: Scottsdale, AZ

Job date: Wed, 15 Dec 2021 00:06:34 GMT

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