Customer Success Executive

Job title: Customer Success Executive

Company: Red Hat

Job description: What you will do

  • Establish a trusted adviser relationship with customer executive leaders, sponsors, and key stakeholders so that all of Red Hat’s activities are closely aligned with customer business goals
  • Clearly and concisely explain the business and technical value of Red Hat, our offerings and solutions, and how they address customer strategic priorities
  • Assess key business challenges, develop high-level strategies for customer success, coordinate implementation, and inspire stakeholders to ensure successful customer outcomes
  • Define and carry out a customer success and adoption strategy with your customers and serve as an advocate for their needs by being a voice of the customer within Red Hat
  • Lead, coordinate, inspire, and focus organizational energy across Red Hat, including marketing, sales, product development, customer success, technical support, and partner teams to deliver on the customer success strategy
  • Ensure that customers achieve maximum value from their investment using a programmatic, measurable approach during each phase of the customer life cycle
  • Minimize subscriber churn through continuous engagement, value realization, education, coaching, and persuasion
  • Collaborate with enterprise sales teams across a diverse account base on strategies for promoting adoption, account expansion, retention, and loyalty
  • Recommend specific solutions to increase customer value which will improve customer sentiment, move them toward their goals, and increase Red Hat’s expansion revenue
  • Partner and collaborate with the Marketing team to build customer referenceability
  • Facilitate engagement across functional areas of the company, including marketing, sales, services, product management, engineering, finance, training, and technical support to handle issues impacting customer success

What you will bring

  • 7+ years of account management or customer success experience, preferably within the enterprise software industry
  • Experience advocating for customers and an ability to foster and cultivate relationships with strategic customers and partners by delivering excellent subscription value
  • Outstanding communication skills to lead on­site and virtual strategic business reviews, highlighting aspects of customer success with stakeholders ranging from individual contributors to executive leadership
  • Experience leading large projects and promoting solutions for complex business challenges and technical issues
  • Experience coordinating across functions, including executive leadership, management, sales, customer success, technical support, professional services, marketing, and engineering to meet account performance objectives and customer expectations
  • Solid understanding of the open source development model and open source software solutions like cloud computing, common enterprise software applications, and DevOps
  • Good understanding of enterprise technical support and professional services processes and workflows
  • Experience with ​Salesforce.com (SFDC) and familiarity with other leading customer relationship management, customer success, case management, and analytics solutions
  • Excellent time management skills and the ability to prioritize your workload
  • Proficiency articulating the business value associated with Red Hat’s (or related) offerings and solutions; demonstrated ability to guide these discussions with customers

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About Red Hat

is the world’s leading provider of enterprise software solutions, using a community-powered approach to deliver reliable and high-performing Linux, hybrid cloud, container, and Kubernetes technologies. Red Hat helps customers integrate new and existing IT applications, develop cloud-native applications, standardize on our industry-leading operating system, and automate, secure, and manage complex environments. Award-winning support, training, and consulting services make Red Hat a trusted adviser to the Fortune 500. As a strategic partner to cloud providers, system integrators, application vendors, customers, and open source communities, Red Hat can help organizations prepare for the digital future.

Benefits

  • Comprehensive medical, dental, and vision coverage
  • Flexible Spending Account – healthcare and dependent care
  • Health Savings Account – high deductible medical plan
  • Retirement 401(k) with employer match
  • Paid time off and holidays
  • Paid parental leave plans for all new parents
  • Leave benefits including disability, paid family medical leave, and paid military leave
  • Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more!

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States.

Expected salary:

Location: USA

Job date: Wed, 08 Dec 2021 03:02:17 GMT

Apply for the job now!

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