Salesforce Delivery Lead (OCE)

Job title: Salesforce Delivery Lead (OCE)

Company: IQVIA

Job description: The Salesforce Delivery Lead will provide onshore support for multiple IQVIA CRM Solutions. We are expecting the role to require a blend of Salesforce technical architecture and business analysis experience.

IQVIA OCE Technical Architect – 70%

  • Technical expertise on administration and configuration with understanding of the real-world use of Salesforce automation and business processes.
  • Must also understand integration capabilities across product suites and base functionality.
  • Configuration and implementation of enterprise solution & architecture of IQVIA suite of products is preferred
  • Ability to develop solutions to complex problems that require a high degree of ingenuity, creativity and innovation within the boundaries of industry compliance regulation.
  • Proficiency in SFDC implementation and functionalities like cycle plan, call management, sample management, accounts management, multichannel activities, product management, territory management, CLM management, co-browse and approved email, etc.
  • Experience in developing Apex Classes, Apex Triggers, Batch Apex & Process Builder.
  • Experience in large data migrations using SF Data Loader and ExportImport Salesforce utilities.
  • Hands-on configuration and admin experience with a commercial suite built on
  • Enterprise integration experience, including Java or Informatica development
  • Ability to understand CRM data model and articulate solutions that are scalable

Business Analysis – 30%

  • Work with the Commercial field business leads to identify new or changing CRM requirements. Translate requests into technical or business process options
  • Gain agreement with the Commercial Leadership team on what changes are to be prioritized, implemented and by when
  • Excellent interpersonal communication, problem solving skills and business analytical skills
  • Ability to translate complex technical issues to client business associates at a high-level
  • Understanding and implementation of Infrastructure Qualification and validation implementation and documentation
  • Ongoing operation and maintenance of Commercial applications
  • Managing offshore resources effectively to support multiple demanding CRM clients at one time.
  • Defines or leads a project team for large, complex, business critical projects
  • Collaborate directly with the business data owners to establish business rules, processes, and solutions supporting our SFA requirements, including the integration of CRM data into downstream systems
  • Extensive knowledge about working processes such as time management and process optimizations
  • Good communication/organization skills when planning, development and implementation of business applications

The selected candidate is required to possess the following:

  • Bachelor’s degree in Computer Science or equivalent degree required
  • SFDC Administrator and Developer certification is a required
  • At least 6-7 years of CRM experience preferably with IQVIA CRM, minimum 2-3 years in Salesforce
  • Strong knowledge of Life Science (Pharma) –Sales Business Process
  • Extensive experience with configuring and developing custom objects, layouts, reports, CLM functions in SFDC platform
  • Experienced in data analysis and migration of CRM data from legacy systems into a CRM built on SFDC with ability to develop a data migration plan
  • Experienced in Apex Classes, Apex Triggers, Visual force, API is a plus
  • Experienced in CRM Integration tool sets like Informatica, IBM Cast Iron or Mulesoft
  • Excellent communication skills, both written and verbal, to articulate concepts and ideas related to assigned projects and customer support
  • Strong teamwork skills with the ability to work in cross-functional, global teams as well as independently
  • SFDC Architect Certification is a big plus

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at

We are committed to providing equal employment opportunities for all, including veterans and candidates with disabilities.

As the COVID-19 virus continues to evolve, IQVIA’s ability to operate and provide certain services to customers and partners necessitates IQVIA and its employees meet specific requirements regarding vaccination status.

Expected salary:

Location: Mesa, AZ

Job date: Sat, 19 Feb 2022 05:02:45 GMT

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