Company: Udemy
Job description: SAN FRANCISCO or Remote / Business Systems – FULL-TIME
ABOUT US:
When you apply for a role with Udemy Business Systems, you’re not just submitting an application for a job. You are making a statement. Your submission echoes your desire to be part of a team whose mission is to forge strategic partnerships that drive results, expand business capabilities, and deliver large-scale technical projects across a global organization.
Applying for a role with the Business Systems team is an expression of your ability to inspire and build community while transforming complex business requirements into streamlined tools and processes. As an added bonus, you get to achieve this all while having fun and developing lasting career growth opportunities.
ABOUT THIS ROLE:
As Senior Manager of SFDC, you will be the operational and technical leader of the Business Systems team for Salesforce applications. You will develop and maintain key components of the go-to-market tech stack, including our CRM and all connected technologies. Your key contribution will be to manage the business administration / configuration of our SFDC solution to help leverage next generation technology and tools to solve business problems. But that’s not all. The Business Systems team will rely on you to help guide sustainable, practical development and scope with our business partners, under the guidance of Udemy’s Senior Director of Business Systems. You’ll be responsible for working with colleagues in Ops, Customer Success, and IT to support our Sales GTM technological needs.
This role reports to the Sr Director of Business Systems as an extension of the IT leadership team.
Here’s what you’ll be doing:
- Own and drive the tech stack roadmap for Sales, Customer Success, Partnerships, Resellers and other GTM efforts. You will partner with the Operational Leaders to project manage all new integrations and tool implementations for the GTM teams.
- Own the technical roadmap and standards, including Security & Sharing Model and DevOps process, working closely with Salesforce Platform leaders for Marketing Cloud, Sales & Service Cloud, Revenue Cloud and Integrations.
- Contribute to the creation of reusable tools, processes and technology built on the Salesforce platform to be consumed by product teams.
- Build, and execute a strategy to deliver world-class systems and tools optimized for the full customer journey.
- Integrate SFDC processes into IT and Business governance and security around the current Salesforce platform.
- Build and configure APEX class, triggers, visualforce pages, and lightning components.
- Applies Salesforce knowledge in workflows, design, and CRM platform. Performs hands-on configuration, maintenance and development as needed.
- Stay up to date with new technologies that will lead to further optimization or increased productivity.
- Understand Salesforce platform capabilities and product roadmap and identify relevant opportunities to improve system performance and functionality.
- Works closely with different Leads to ensure implementation of key initiatives, post-production support models and processes.
- Partner with the change management process to build a clear organizational understanding of the proposed changes, establish key stakeholders and keep them informed and aligned, and deploy new products, services, and enhancements.
- Partner with Enablement to develop training and deployment plans focused on user adoption and realization of systems.
- Manage a team of BSA’s, technical professionals, providing guidance and support of ongoing projects, day-to-day application support, and future state project planning. Support Onshore & offshore teams.
- Be the escalation point for projects where you will support and manage escalations while working with technical leads and business partners.
- Leads and directs work of the technical team following Udemy’s Software Development Life Cycle (SDLC) framework and processes.
- Supervises the timely resolution of defects
- Works with deployment leads and IT teams to manage and prepare for solution readiness, data cleansing, data migration, and training.
We’re excited about you because you’ll have:
- Ownership of the go-to-market & Customer Success tech stack in prior roles (responsible for selecting tools, implementing, maintenance & support).
- 6+ years of experience with SaaS cloud technologies, primarily Salesforce (Sales Cloud and Communities) and CPQ+.
- 4+ Years in Sales Operations, Business Systems/ Operations, Revenue Operations.
- 3+ Years managing a technical & functional Team.
- Experience administering SFDC configurations, SFDC integration with eSignature tools like DocuSign.
- Experience leading large transformation projects (I.e Lightning migration, launching custom Apps, Integrations with major systems like NetSuite, Workday, Gainsight, Marketo, Enrichment tools, etc.).
Experience in: * SFDC Data Architecture & Management
- SFDC Development Lifecycle and Deployment
- SFDC Integration Architecture
- SFDC Admin and Advanced Administrator
- SFDC CPQ Implementation
- Bachelor’s Degree required
- Master’s Degree is preferred
#LI-EB1
About Udemy
Udemy is the world’s largest education platform with more than 30 million monthly visitors. Through our Consumer and Enterprise businesses, Udemy creates new possibilities for people and organizations everywhere by connecting them to the knowledge and skills they need to succeed in a changing world.
The Udemy consumer marketplace offers thousands of up-to-date courses in dozens of languages and provides the tools learners and instructors need to achieve their goals and reach their full potential.
For companies, Udemy Business (UB) offers an employee training and development platform with subscription access to thousands of courses, learning analytics, as well as the ability to host and distribute their own content. Our enterprise platform is among the fastest growing SaaS businesses in the world. UB has more than 10,000 customers and serves the majority of the Fortune 100.
We are proud to be recognized for our world class employee experience:
Business Insider SF: Best Places to Work Bay Area
Built In Colorado: Best Places to Work
Best Workplaces (Great Place to Work List): #1 in Turkey
Certified Best Place to Work: Dublin
Fortune: Change the World Company
Udemy is headquartered in San Francisco with hubs in Ankara, Turkey; Austin, Texas; Boston, Massachusetts; Mountain View, California; Denver, Colorado; Dublin, Ireland; Melbourne, Australia; New Delhi, India; and Sao Paulo, Brazil.
Vaccine Mandate (US Only)
Udemy is committed to keeping its employees, clients, and communities safe. Accordingly, we require all U.S. employees to be fully vaccinated against COVID-19 if their work requires them to come into a Udemy office or come into close contact with others. If you are unable to get vaccinated due to a medical condition, disability, sincerely-held religious belief, or as otherwise required by applicable law, we will consider requests for accommodation.
Expected salary:
Location: San Francisco, CA
Job date: Sat, 05 Mar 2022 05:04:35 GMT
Apply for the job now!