Sr. Business Operations Manager, AWS Professional Services

Job title: Sr. Business Operations Manager, AWS Professional Services

Company: Amazon

Job description: DESCRIPTION

Job summary
At AWS Professional Services Advisory, we help customers across the globe achieve their business outcomes and are looking for a Senior Business Operations (BizOps) Manager with operational, financial, collaboration, and communication skills. This individual will support a team of Professional Services Practice Managers and be accountable for multiple business processes to ensure a great experience for customers, high productivity of all consultants, and efficient execution of business operations.

Key job responsibilities

  • Daily Operations: Support the segment with reporting requests, KPI goal tracking, adhoc reporting requests; in addition, support consultants with issue resolution related to SFDC processes, support new hire onboarding efforts and training on new initiatives driven by the central operations team.
  • Goal tracking: Support the segment with KPI tracking to make sure all goals are met and escalate to team leads when any goal is at risk. In addition, track KPIs at the individual consultant level.
  • Opportunity Pipeline Management: work with sales and Professional Services teams to coordinate monthly pipeline and deal quality reviews to ensure efficient execution across the team in the sales cycle.
  • Business Planning: Provide business analytics and insights to influence strategy/tactics/behavior. Establish and lead meeting cadence and working meetings to drive business planning and efficiencies.
  • Scale & Simplify Business Operations: Develop and implement mechanisms to drive continuous improvements across the business, including process automation/elimination.
  • Collaborate with internal stakeholders including Sales, Finance and Global Sales Operations to collect business requirements and ensure all methodologies, policies, and procedures are maintained.
  • Lead initiatives across Business Operations and contribute to ProServe scale globally.


  • 4-5 years demonstrated experience working in a Professional Services and/or Sales organization, driving business operations, efficiencies and KPI’s.
  • Undergraduate degree in business or equivalent.
  • Experience with Salesforce or other CRM.
  • Strong experience building adhoc reporting and manipulating data in excel (pivot tables, charts, vlookups, macros, etc.).
  • Strong communication skills with experience in remote people management.
  • Proven ability to communicate with business and technical audiences at all levels, including demonstrated success influencing senior leaders and decision makers with business insights, financial analysis and forecasting.
  • Entrepreneurial, scrappy attitude and willingness to ‘roll up the shirt sleeves’ and get things done.
  • Demonstrated experience proactively recognizing a challenge or problem and working with a variety of teams and data sources to diagnose the problem and recommend solutions.


  • Familiarity with the Cloud Computing Platform.
  • Salesforce Certifications or familiarity with the Financial Force suite of products.
  • Experience building dashboards in Tableau or QuickSight.
  • Experience working in global teams and cross-culturally.

For employees based in Colorado, this position starts at $109,100 per year. A sign-on bonus and restricted stock units may be provided as part of the compensation package, in addition to a range of medical, financial, and/or other benefits, dependent on the position offered.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

Expected salary: $109100 per year

Location: Colorado

Job date: Sat, 18 Dec 2021 06:52:55 GMT

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